Terms of Service

Permitted Uses

You are authorized to use our website and services for the following purposes:

• • Accessing information about our marketing services, including trade show planning, testimonial development, and referral program design
• • Contacting us through forms or other communication channels to inquire about our services
• • Engaging with content we publish, such as articles, resources, or case studies
• • Using our services in accordance with any agreements we establish when you become a client

Prohibited Activities

When using our website and services, you agree not to:

• • Use our website for any unlawful purpose or in violation of applicable laws or regulations
• • Attempt to gain unauthorized access to our systems, servers, or networks
• • Interfere with or disrupt the operation of our website or services
• • Use automated systems or software to extract data from our website without permission
• • Transmit viruses, malware, or other harmful code through our website
• • Impersonate any person or entity or misrepresent your affiliation with any organization
• • Harass, abuse, or harm other users or our staff
• • Collect or store personal information about other users without their consent

Access Requirements

To use our website, you must have the legal capacity to enter into binding contracts. You are responsible for maintaining the confidentiality of any login credentials if you create an account with us, and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

Fair Usage Guidelines

We expect all users to interact with our website and services in good faith. This includes providing accurate information when contacting us, respecting our intellectual property, and engaging with our team professionally. We reserve the right to refuse service to anyone who violates these guidelines.

Account Creation

Currently, our website does not require account creation for general browsing. However, if we introduce user accounts or client portals in the future, the following terms will apply:

• • You must provide accurate, current, and complete information during registration
• • You must update your account information promptly if it changes
• • You are responsible for maintaining the security of your account credentials
• • You may not create multiple accounts or share your account with others

Account Security

You are responsible for all activities conducted through your account. If you suspect any unauthorized use or security breach, you must notify us immediately. We are not liable for any loss or damage arising from your failure to maintain account security.

Account Suspension and Termination

We reserve the right to suspend or terminate your access to our website and services at any time, with or without notice, for:

• • Violation of these Terms of Service or our other policies
• • Fraudulent, abusive, or illegal activity
• • Non-payment for services rendered
• • At our sole discretion if we believe termination is necessary to protect our business or other users

Upon termination, your right to use our services will immediately cease. We may, but are not obligated to, delete your account data following termination.

Service Uptime and Maintenance

We strive to maintain continuous availability of our website and services. However, we do not guarantee uninterrupted access. Our website may be temporarily unavailable due to scheduled maintenance, updates, technical issues, or circumstances beyond our control. We will make reasonable efforts to notify users of planned maintenance in advance.

Feature Availability

The features and functionality of our website and services may vary over time. We reserve the right to add, modify, or remove features at our discretion. Some features may be available only to certain users or client tiers.

Geographic Restrictions

While we are based in Sydney, Australia, and primarily serve clients within Australia, our website is accessible worldwide. However, certain services may not be available in all geographic locations. We do not represent that our content is appropriate or available for use in all locations.

Service Modifications and Updates

We continuously work to improve our services and may modify, update, or discontinue any aspect of our offerings at any time. We will provide reasonable notice of significant changes that materially affect your use of our services. Your continued use of our services after such modifications constitutes acceptance of the changes.

Our Content and Trademarks

All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of Ember Radius or our content suppliers and is protected by Australian and international copyright, trademark, and other intellectual property laws.

The Ember Radius name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Ember Radius. You may not use these marks without our prior written permission.

License to Use Our Website

We grant you a limited, non-exclusive, non-transferable license to access and use our website for personal or internal business purposes. This license does not include the right to reproduce, distribute, modify, or create derivative works from our content without our express written permission.

User-Generated Content

If you submit content to us through contact forms, testimonials, or other means, you grant us a worldwide, royalty-free, perpetual license to use, reproduce, modify, and display such content for the purpose of providing our services and marketing our business.

You represent and warrant that you own or have the necessary rights to any content you submit and that such content does not violate any third-party rights or applicable laws.

Copyright Infringement

We respect the intellectual property rights of others. If you believe that any content on our website infringes your copyright, please contact us with detailed information about the alleged infringement, and we will investigate the matter promptly.